Ask Jennifer McPherron, Greater Comfort Heating & Air Conditioning’s Director of Operations, how she ended up in the HVAC industry, and she’ll tell you that she stumbled into the HVAC industry—and she’s forever grateful she did.
“I come from a wide array of ‘job’ backgrounds including public customer service, staffing, warehousing and manufacturing,” says Jennifer. “I feel that I have found my ‘career’ at Greater Comfort. I sought after a career in a tight-knit company where employees and customers are not counted as numbers but seen as human beings. We have that at Greater Comfort, and it’s a great culture to be a part of,” she explains.
As Director of Operations, Jennifer has a critical role at Greater Comfort, helping to oversee the day-to-day and long-term operations of the Commercial Service department as well as oversee the front and back end of office operations. Her responsibilities can include dispatching, project management, contract management, helping to exceed customer expectations, new business development, and management of field staff, among many other duties.
We sat down with Jennifer to get to know her better and to learn more about what drives her. Keep reading to find out the mantras she embraces as a leader and her two favorite local restaurants.
Q: Greater Comfort loves to support our local community. Speaking of local, what is your favorite local restaurant?
Jennifer: I have two favorites: Skyline Chili & Sebastian’s Gyro’s.
Q: Part of the reason behind this interview is to continue to shed light on your leadership at Greater Comfort (and beyond). Do you have a mantra you’ve embraced in your personal or professional life?
Jennifer: Yes, I have two mantras that I live by. First: “Don’t dwell on the things you cannot change, focus on the changes you can make.” The reason this resonates with me as a leader is that negative thoughts take more energy than a positive, forward-looking mindset. We’re better off focusing on the things we can control in all areas of our life.
Second: “Accept accountability from your actions, positive and negative, and turn negatives into positives and learn from your experience.” The reason this is important to me is it’s about taking ownership of your failures—and your successes—which promotes self-growth.
Q: If you could say something to other women who may be considering a career in the HVAC industry, what would you tell them?
Jennifer: I would want them to know the HVAC industry has so many opportunities—in terms of leadership growth, growing your skillset, and even in terms of advancement.
I would encourage them to shadow someone or to obtain an apprenticeship (or similar position) if they are able. The HVAC industry has a lot to offer and there will always be a need from the industry in our society and culture. All in all, it’s true that the HVAC industry has primarily been composed of a male workforce, but that’s shifting, and it’s a great time to have a career in HVAC now. If you’re considering it, take the leap!
Greater Comfort: Serving Northern Kentucky & the Cincinnati Region Since 2005
Our mission and vision—to be great at what we do, but also make great contributions to our community—still stand today thanks to our core values and commitments. Those commitments include great customer service; quality solutions and products; innovation; continual learning; and long-lasting, prosperous relationships with our customers.
We’re a growing team of HVAC technicians that believe in doing right by each other, our customers, and the communities we serve. We’re passionate about providing you and your family with high quality, reliable and innovative care. That’s why you’ll often hear us say, “Your comfort is our promise”—because it is. For heating and cooling service, repair, preventative maintenance or upgrade/install, call us at 859-491-4915 today.