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Serving Northern Kentucky & the Cincinnati Region Since 2005

When Greater Comfort was founded in 2005, our founder/President, Dan Lickert, had a mission: to do things differently as a trusted heating and cooling company.

That mission and vision—to be great at what we do, but also make great contributions to our community—still stand today thanks to our core values and commitments. Those commitments include great customer service; quality solutions and products; innovation; continual learning; and long-lasting, prosperous relationships with our customers.

Based in Newport, Kentucky, we’ve served more than 45,000 customers in the last 15 years. Today, our residential heating and cooling team serves Kentucky, Southwest Ohio, and Southeastern Indiana. Our commercial heating and cooling team serves Kentucky, Ohio, Indiana and Tennessee.

We’re a growing team of HVAC technicians that believe in doing right by each other, our customers, and the communities we serve. We’re passionate about providing you and your family with high quality, reliable and innovative care. That’s why you’ll often hear us say, “Your comfort is our promise”—because it is.

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Meet the Greater Comfort Team

Dan Lickert President of Greater Comfort

Dan Lickert

President

Founded the team in 2005, by utilizing the strengths learned along my professional journey, I believe the comradery, compassion and “old” school style that my peers instilled in me show through our efforts to this day. To provide a fun, safe nourishing company whose product rivals the” get it quick strategy” we encounter today. I love my family both at home and at work. Always striving to ensure we are leaving everything we are encountering, better than how we found them, people first. My weekends are spent with family at soccer, basketball or softball games, traveling in the tristate area or projects at the family farm.

Olivia Orso Greater Comfort HR Director

Olivia Orso

HR Director

Our Current HR Director, Olivia Joined our team in 2017 after completing her B.A at Miami University. With a background in Insurance, IT and Marketing she has helped Greater Comfort in many facets including Dispatching, Operations, Accounts Payable, Accounts Receivables and digitizing our data. In her spare time, she enjoys exploring the food scene and socializing with peers.

Jay Roark Greater Comfort Service Estimator

Jay Roark

Service Estimator

Jay and Dan have worked together in various forms since the early 90’s, after his retirement from a Major HVAC Manufacturer, he agreed to come on board to assist with the service repair quotations bringing his 30 plus years of experience in the HVAC industry. He also ushers at Heritage Bank Center and The Cincinnati Reds.

Rick Doane Ohio Lead Service Technician for Greater Comfort

Rick Doane

Ohio Lead Service Technician

Rick joined our team in 2017 and quickly established himself as a leader of our Ohio service territory. You can find him on his motorcycle or boating when the weather turns nice.

Pat Glaser Senior VP of Commercial Development for Greater Comfort

Pat Glaser

Senior VP of Commercial Development

Pat started his HVAC Career in 1983 and has worked his way through the ranks from apprentice to Project Manager overseeing million dollar projects to Master Journeyman, to his current position of Vice President. Dan and Pat have worked together since 1997, both in the field and in the evolution of there careers though the ranks of the industry. Pat is passionate about life and those in it, he has never known a stranger and will help whatever the task.

Lillian Robbers Greater Comfort Accounts Receivables Clerk

Lillian Robbers

Accounts Receivables Clerk

Lillian joined our team in June 2018 and has taken over the invoicing and collections for our receivables, she has been instrumental is implementing a POS system, automated same day billing, and RDC depositing. She loves to entertain and spend time with her granddaughter.

Jeremy Hager Kentucky Lead Service Technician for Greater Comfort

Jeremy Hager

KY Lead Service Technician

Jeremy has been a solid fixture at Greater Comfort since 2015, his leadership and tenacity to do what it takes to get the project done has led to his appointment to the Field Service Supervisor for all three major service areas. You can find him perfecting his BBQ recipes or enjoying a ride on his motorcycle when not servicing customers.

Tracy Fox Accounts Payable for Greater Comfort

Tracy Fox

Accounts Payable

Tracy joined our team in 2016, he helped streamline and organize all purchasing procedures, providing accountability in our purchasing and accounts payables. He hails from Scottsdale Arizona originally and between visits home to be with family and being active in the OTR community you may catch up with him at Bockfest or Octoberfest each year.

Jennifer McPherron Director of Operations and Kentucky Service Dispatcher

Jennifer McPherron

Director of Operations

Jennifer joined our team in October of 2018 to help bring our Kentucky service expectations in line for future growth, since then she has assisted with numerous subtle changes to streamline our processes, as a result she has been elevated to the Director of Operations and will continue to oversee day to day management as our growth continues in outlying markets. She enjoys sports, loves animals and is an authority on Marvel comics!

Steve Bell of Greater Comfort

Steve Bell

Residential Development Supervisor

Steve joined the Greater Comfort Team in 2018 as a service technician bringing his 14 years of residential service and installation experience, which has propelled him to Director of Residential Development since October 2019. He is a fishing fanatic and part time musician when not serving the customers of Greater Cincinnati.

Michele Hofstetter Greater Comfort’s Commercial Install Team

Michele Hofstetter

Assistant to Vice President of Commercial Installs

Michele joined Greater Comfort in October 2019, she has concentrated on managing the various licensing, scheduling manpower, job costing and assisting Pat within the Commercial Installation Department. Her free time is made up of chasing grandchildren and whipping up yummy treats for her friends and family.

Greater Comfort’s Commitment to You & the Community

We’re proud to be a veteran-owned business that believes in developing meaningful relationships with our customers, our partners, and other key stakeholders. We also strongly believe in giving back to the community; after all, small businesses can help to raise the quality of life for employees, their families, our communities, and beyond.

We work to earn your trust through reliability, quality service, innovative offerings, and attention to detail. Contact the Greater Comfort heating and cooling team today to learn more.

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Greater Comfort is a Bryant authorized dealer
Greater Comfort is a Mitsubishi Electric authorized
Partner of UltimateAir for ventilation systems
Partnered with Aprilaire for healthy air
NaVOBA
Elks National Foundation members
Northern Kentucky Chamber member
Member of the National Veteran-Owned Business Association
Partner of the American Legion organization
Better Business Bureau award nominee
BBB
Emerging 30